Audi Rochester Testimonies

Audi Rochester

3955 West Henrietta Road
Directions Rochester, NY 14623

  • Sales: (877) 863-6137
  • Service: (888) 817-8693
  • Parts: (877) 515-5521

Sales Hours

  • Monday 9am-8pm
  • Tuesday 9am-8pm
  • Wednesday 9am-8pm
  • Thursday 9am-8pm
  • Friday 9am-6pm
  • Saturday 9am-5pm
  • Sunday Closed
See all department hours

Dealership Hours

  • Monday 9am-8pm
  • Tuesday 9am-8pm
  • Wednesday 9am-8pm
  • Thursday 9am-8pm
  • Friday 9am-6pm
  • Saturday 9am-5pm
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:30am-6pm
  • Tuesday 7:30am-6pm
  • Wednesday 7:30am-6pm
  • Thursday 7:30am-6pm
  • Friday 7:30am-6pm
  • Saturday 8am-2pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7am-6pm
  • Tuesday 7am-6pm
  • Wednesday 7am-6pm
  • Thursday 7am-6pm
  • Friday 7am-6pm
  • Saturday 8am-2pm
  • Sunday Closed





 "Dealing with Veronika Davis was truly an exceptional experience. She was extremely patient, answering all of my questions, particularly explaining the features of my new Q-5. I will recommend her to all of my friends looking into purchasing and Audi." Sharon T., Penfield


"Nick Julian is a wonderful person to work with - always professional, timely in all of his responses, and I can always count on him to keep me updated DAILY on the status of the car repair. He is my "go-to" professional at the dealership." Nathan K., Macedon


"While in route on a visit to Rochester, I experienced issues with oil consumption on my sQ5. I called Audi Rochester's service team and Danelle Hetrick was able to fit me in on a Friday afternoon. Nick Julian was very thorough and professional during my visit and kept me apprised of how things were going with my repair. I was on my way quickly and am confident my trip back to Connecticut will be trouble-free. Thank you so much for all you did. I'll be sure to tell my Rochester friends about this great customer experience!" Internet Review

"Great salesman Colin Duncan. Knows the vehicle and all of the features. Explains details well." Kathleen F., Fairport


"I purchased my Audi through Teresa Kong who made my car buying experience so easy. She was very personable and quite knowledgeable which made the process much more comfortable. To be honest, I went to another Audi dealership and would never go back. The Rochester location will be one which I would recommend to family and friends. And I want to say Thank You!" Rebekah U., Buffalo


"It has been a pleasure to work with Dan Bresnan to lease our last two Q5s. He is very courteous, patient, and knows the features of these cars in and out. Since we leased a second Q5, he was able to concisely demonstrate features we had not been using on the first car. That was really appreciated and will make our driving experience more fun." Thomas K., Rochester


"I wanted to write a brief note to let you know how thoroughly pleased I was upon leaving your dealership back on May 9th. I had just taken delivery of a new 2017 Audi Q7 and your salesman, David McAloose was as knowledgeable as he was courteous and polite; a real gentleman to work with. David answered all of my many questions and afterwards gave me a tour of your handsome dealership-very impressive! Though driving to Rochester is a bit inconvenient, I am confident that I made the right decision in choosing Audi of Rochester." Thomas L.

 "The young military gentleman, Carmen Quatro was fantastic! I believe he was the Service Consultant. There was additional work needed on the car and I was running very short on time as it was taking a bit longer than expected. He kept on checking on my car and keeping me informed about what was going on. Finally and most importantly the car was getting washed and I said, "I absolutely have to go". We went back to check on it and it was washed but not dried. We couldn't find the employee responsible for this so he dried it himself even though it's clearly not his job. This young gentlemen needs to be commended for his efforts!" Brian S., Webster

"Teresa Kong was fully informed, helpful courteous and interested in me and my needs. I had a very good feeling that made me want to continue the experience. She was trying to appreciate my needs and respond with the appropriate advice. She was not just interested in making a sale." Hobart L., Rochester

 "From Mike Swain in service to Tim Wilt at the body shop, everyone went out of their way to make the experience exceptional." Richard T., Rochester


"Carmen Quatro was GREAT! Made me feel very welcome and took excellent care of me and the car." Leah P., Victor


"Danelle Hetrick and the Jon Langdon were very accommodating. Mike Swain has also been very helpful. I believe Jon went beyond his job to be thorough. I think they all did." Sonya S., Rochester


"Colin Duncan was the best sales person I have ever worked with. I am 72 years old and have bought new cars every 2 to 3 years my entire life-wish they had all been like Colin." Pamela P., Pittsford


"Dan Bresnan was outstanding!  He was personable, very knowledgeable and patient with me as I asked questions and extremely helpful throughout the entire process!" Katherine H., Rochester


"Veronika Davis…My father is extremely pleased with the car and moreover the car buying experience. I understand that my father had committed to another vehicle and changed his mind. The issue was remedied and the staff at Garber even suggested another vehicle that we ultimately purchased. This speaks volumes about your staff.  Moreover, we really appreciated you taking the time out to introduce us to the service staff and patiently walk us through the features of the vehicle (including how to start the car:). As you know, purchasing a vehicle is not a solitary event but a long term relationship. Given the service that we have received thus far, we feel secure in the investment. PS. We have changed the name of the car from Helga to Veronika."


 "The facility is exceptional; clean, comfortable and organized. My salesman Colin (Duncan) was patient and caring and thoroughly detailed. He understood my requirements and worked through all the details of the sale with ease. My overall experience was very enjoyable and I now have a great vehicle that fits my needs. Thank you!" Janet F., Hilton